SUBSCRIPTION
TERMS & CONDITIONS

Subscription Terms and Conditions

Effective date: 2024-01-06

Introduction

These Standard Subscription Terms and Conditions shall manage your marketing subscription listing with Film Services South Africa which trades as and is a division of Travel Video Maps PTY LTD. By signing up you are agreeing to accept all terms and conditions written herein. Should you have any queries or reservations please feel free to write to us at info@filmservices.co.za

Your subscription benefits

Acceptance of each subscription package entitles you to a map listing on Film Services South Africa website which will be featured in at least one or multiple map categories. There is no additional charge for multiple category listings. However, some packages may be restricted to a certain number of categories as communicated in the package options. 

Each package contains a number of features and benefits relative to the package. 

Should it prove beneficial to additionally embed our maps into external websites / webpages or on an app, you will receive the additional marketing for free unless our terms change. You will be informed in writing in advance should this be the case.

From time to time we may choose to promote our premium customers on social media platforms. This is currently an additonal free service. We may ask you for some additional media content or use of your showreel or promo video for this purpose.

Your media content provided

By sending us “Your Media Content” you are granting us permission to use such content on our website and in additional external websites / web pages or apps where our maps may be embedded.

“Your Media Content” shall mean any audio, video, text, images or other material you provide us with or give us access to through links or other methods. It is assumed that any content you provide us with or give access to is your own intellectual property and does not infringe on any copyright laws. Your Media Content must be your own and must not invade any third-party’s rights. We reserve the right to remove any of Your Media Content from any of our platforms  at any time without notice should it infringe on any copyright laws.

Video content and images received will be hosted either on our own servers, website or external platforms. There is currently no additional charge for us hosting your video content. Any additional marketing you receive on any other platform as a result is currently also included in your subscription.

Pricing options commitment & reservations

By choosing a particular marketing package you are committing to the payment option of that package and agree that you have the authority in your personal and business capacity to do so. You will be held personally responsible for payment.

The rate of the package you have signed up for is the rate you will pay until subscription rates change or your subscription ends. In such a case you will be notified in writing and given the option to continue your subscription at the new rate, up or downgrade, or to opt out. 

We reserve the right to change our pricing at any time. However, any annual subscription guarantees the current price with the current benefits for a 12-month billing cycle. Monthly subscriptions will be notified in writing of any changes and given the option to continue their subscription at the new rate, up or downgrade, or opt out.

Listing deadlines & billing cycle

All billing is in advance and work will only commence to create your listing once we have received either your first month’s payment on the month-to month option or the full annual payment. Paid listings will take precedence over free listings and therefore free listing creation may be delayed should we only have limited resources at the time.

As a general rule, all new listings will go live on the 1st of each month as we currently do not offer pro-rata billing. However, we may launch your listing earlier without any additional cost to you if completed earlier. This will be entirely at our own discretion. The billing cycle will only commence once your listing has gone live and you will be notified in writing as soon as it goes live.

Payments 

We are in the process of setting up an automated payment system. Should you sign up after this has been integrated, payments and invoices will be automated. Alternatively, invoices will be sent to your designated email address and payable via EFT. Payments are made either monthly or annually and are payable in advance upon invoice. Our banking details are provided on our invoices.

VAT

Please note that we do not currently charge VAT as we are not yet VAT registered.

Annual payment option 

The once-off annual payment options currently offer DISCOUNTS for your first 12 month cycle. Please note that all discounts offered are limited time offers and entirely at our own discretion and we reserve the right to change these offers at any time and to refuse discounts after these offers have expired.

Annual membership will automatically be renewed annually unless you chose to cancel your membership before the end of the 12 month cycle. Please notify us by wiriting to info@filmservices.co.za

Invoices will be sent out before the 26th of the 12th month and payable before the last day of that month. We offer a grace period of 7 days. If payment has still not been received by the 7th of the following month your map listing will be removed. Should you wish to reinstate your listing, there will be an additional administrative charge to recreate your listing equivalent to two additional months based on the package you wish to reinstate. 

Month-to-month payment option 

There are currently no discounts offered on the month-to-month options. 

Should our automated payment system not be up-and-running by the time you sign up, payment will be via EFT upon invoice. Invoices for the month-to-month option will be sent out before the 26th of each month and payable on or before the last day of each month.

You may opt out of the month-to-month option at any time provided we receive your written request to opt out before the 20th of the month. Upon opting out your listing will be removed on the 1st day of the following month and you will not be charged any further. 

Should you not have opted out before invoices have been sent, you will still be liable for the next months payment and will continue to be billed and be held liable until we receive your written opt-out notification.

Please notify us of your intention to opt out by wiriting to info@filmservices.co.za

Upgrades / Downgrades

Upgrading or downgrading is available on the month-to-month subscription at any time. Notification of any upgrade or downgrade must reach us by the 15th of the month in order to take effect before the following month and to give us time to make the changes. Upgrades or downgrades take place on the 1st of each month as we currently do not offer pro-rata monthly payments or subscriptions.

Annual subscription upgrades or downgrades may only be made on an annual basis. Notification of an annual upgrade or downgrade must be received before the last day of the 11th month in order to take effect for the following year. You may also choose to downgrade to a month-to-month membership after the annual term is complete. 

Refunds Policy

As we have made our subscription terms easy to understand and our prices nominal we unfortunately do not offer any refunds.

Listing changes

Once you have subscribed to a subscription changes to your listing can be made at any time for a once-off fee of R75 per change.

Limitation of liability

In no event shall Film Services South Africa or Travel Video Maps PTY LTD, nor any of its officers, directors or employees, be held liable for anything arising out of or in any way connected with your listing or subscription.

Indemnification

You hereby indemnify to the fullest extent Film Services South Africa and Travel Video Maps PTY LTD from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your subscription or your breach of any of the provisions of these Terms.

Variation of Terms

Film Services South Africa and Travel Video Maps PTY LTD are permitted to revise these Terms at any time as it sees fit. Any amendments will be updated on this page with a new effective date.

Governing Law & Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of South Africa, and you submit to the non-exclusive jurisdiction of the state and federal courts located in South Africa for the resolution of any disputes.

Severability

If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Assignment

Film Services South Africa and Travel Video Maps PTY LTD are allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.

Entire Agreement

These Terms constitute the entire agreement between Film Services South Africa and Travel Video Maps PTY LTD and you in relation to your subscription and supersede all prior agreements and understandings.

We look forward to welcoming you onboard!

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